UPS delivered an average of 20.8 million packages a day last year, and the whole operation is run from Atlanta. The UPS head office is at 55 Glenlake Parkway NE, Atlanta, Georgia 30328, and UPS owns it. Outside the US, the main regional offices sit in Brussels, Singapore and Dubai.
So which UPS office should you care about? It depends on where you ship. We compared UPS’s annual report, its regional fact pages and its latest air operations fact sheet. As a result, we could place every regional office and air hub UPS names on one map.
UPS Offices in the World by Region
UPS runs its business through a head office, regional offices and a set of air hubs. We grouped them by region:
| Region | Regional office | Air hubs UPS names |
|---|---|---|
| United States | Atlanta (world head office), Parsippany (IT head office) | Louisville, Philadelphia, Ontario (California), Dallas, Rockford |
| Canada | Not named | Hamilton, Ontario |
| Latin America and the Caribbean | Not named | Miami |
| Europe | Brussels | Cologne/Bonn |
| Asia Pacific | Singapore | Shenzhen, Shanghai, Hong Kong |
| Indian subcontinent, Middle East and Africa | Dubai | Not named |
The US holds most of the network. For example, five of the eleven air hubs on UPS’s fact sheet are American. Also, about 370,000 of UPS’s 460,000 employees work in the US.
Still, the international side is large. UPS runs about 800 package facilities outside the US. Its international staff count is about 90,000 people.
UPS Head Office in Atlanta
UPS runs the company from Atlanta, Georgia. It owns its head office building outright.
| Detail | Information |
|---|---|
| Company | United Parcel Service, Inc. |
| Address | 55 Glenlake Parkway NE, Atlanta, GA 30328, USA |
| Phone | +1 404 828 6000 |
| Ownership | Owned by UPS |
| IT head office | Parsippany, New Jersey (also owned) |
Atlanta is where the senior leaders sit. However, the air side of UPS has its own base. UPS Airlines lists Louisville, Kentucky, as its headquarters, with about 20,854 employees.
UPS also owns a separate information technology head office in Parsippany, New Jersey. So UPS has three American “head offices” in practice: Atlanta for the company, Louisville for the airline and Parsippany for IT.
UPS Worldport and US Air Hubs
Worldport in Louisville is the heart of UPS’s air network. It is the main hub for the whole company, with flights to more than 200 countries and territories.
| Hub | Region it serves | Facility size (sq ft) | Sort capacity per hour |
|---|---|---|---|
| Louisville (Worldport) | Main US hub | 5,200,000 | 416,000 |
| Philadelphia | East Coast | 681,000 | 95,000 |
| Ontario, California | West Coast | 778,837 | 67,000 |
| Rockford, Illinois | Rockford regional hub | 586,000 | 89,000 |
| Dallas | Southwest | 323,000 | 46,000 |
Worldport sorts 416,000 packages and documents an hour. In fact, that is more than the four other US hubs combined, which handle 297,000 an hour together. Worldport also has about 360 daily UPS flights in and out, and 125 aircraft positions on its ramp.
Beyond the hubs, UPS runs about 1,000 package facilities in the US. Together, they cover about 90 million square feet. So the air hubs are only the top layer of a much bigger ground network.
UPS Offices in Europe
Brussels is the UPS head office for Europe. The regional office is run by UPS Europe SRL/BV.
| Detail | Information |
|---|---|
| Entity | UPS Europe SRL/BV |
| Address | Avenue Ariane 5, 1200 Brussels, Belgium |
| Region | Europe, Middle East, Africa and India |
| Countries and territories | 56 |
| Employees | More than 48,000 |
| Daily flight segments | 309 |
UPS started in Europe in 1976, in Germany. Today, its European air hub is at Cologne/Bonn airport, also in Germany. That hub covers 613,563 square feet and sorts 190,000 packages an hour.
Cologne/Bonn is the second largest UPS hub by sort speed. Only Worldport sorts faster. As a result, the fastest UPS hub outside the US sits in Germany, while the regional office is in Belgium.
The region page has a twist, though. UPS now titles it Europe, Middle East, Africa and India. Even so, the Brussels page and the Dubai page both still exist on the UPS site.
UPS Offices in the Middle East, Africa and India
Dubai is the head office for UPS’s ISMEA region, which stands for Indian subcontinent, Middle East and Africa. UPS says it offers service in more than 70 active countries there.
No street address is published for the Dubai office. However, it keeps separate fact pages for nine markets in the region: Bahrain, India, Kazakhstan, Kuwait, Morocco, Nigeria, Pakistan, South Africa and the UAE.
So for a business in India or Nigeria, the local UPS page is the place to look first. Then the Dubai office sits above it as the regional lead.
UPS Offices in Asia Pacific
Singapore is the UPS head office for Asia Pacific. UPS’s regional fact sheet, last updated in January 2024, gives these figures:
- Employees: About 11,000 across the region.
- Countries and territories: 26.
- Facilities: 191 operating sites, including offices, package centers, hubs and warehouses.
- Flights: 185 weekly flights within Asia Pacific and 184 weekly international flights.
The region’s air hubs are in China. Shanghai has a 1,000,000 square foot facility that sorts 17,000 packages an hour. Meanwhile, Shenzhen covers 958,100 square feet and sorts 18,000 an hour. Hong Kong is smaller, at 44,089 square feet and 4,800 an hour.
These Asian hubs are large by floor area but slow by sort speed. For example, Shanghai has more floor space than Philadelphia, yet sorts less than a fifth as many packages an hour. So floor area alone is a poor guide to how busy a UPS hub is.
UPS Hubs in Canada and Latin America
UPS runs two small international air hubs in the Americas. Miami serves Latin America and the Caribbean. Hamilton, Ontario, serves Canada.
| Hub | Facility size (sq ft) | Sort capacity per hour |
|---|---|---|
| Miami | 36,000 | 6,500 |
| Hamilton, Ontario | 31,382 | 6,000 |
Miami has 14.84 acres of ramp with nine aircraft positions, while Hamilton has 4.9 acres of ramp. Both hubs are tiny next to Worldport. However, they connect their regions to the main US network. UPS does not name a regional office for either region on the pages we read.
UPS Buildings Beyond the Offices
Offices and hubs are a small part of what UPS runs. The annual report counts three kinds of operating sites:
| Type of site | Number | Floor area |
|---|---|---|
| US package facilities | About 1,000 | About 90 million sq ft |
| International package facilities | About 800 | About 23 million sq ft |
| Forwarding and logistics facilities | About 600 | About 50 million sq ft |
When we added them up, UPS uses about 2,400 operating sites with about 163 million square feet. The US package sites alone hold more than half of that floor area. Also, the logistics sites are large on average, at more than 80,000 square feet each.
The airline side adds more locations. UPS Airlines flies to 356 airports in the US and 311 abroad. It runs 1,094 domestic and 875 international flight segments a day. So UPS reaches far more places than its office list shows.
How Big UPS Is
UPS earned $88.7 billion in total revenue last year, its latest full year. It delivered about 5.2 billion packages over the year, or 20.8 million a day.
The fleet is large too. UPS owns or operates 295 aircraft and has 18 more on order. Besides that, another 221 aircraft fly for UPS under charters and leases.
When we divided daily packages by staff, UPS moved about 45 packages a day for every employee. Also, about 80% of UPS staff work in the US. So for all its global hubs, UPS is still mostly an American company.
Which UPS Office to Contact
Each type of request has its own channel:
- Head office: Call UPS in Atlanta on +1 404 828 6000.
- Shipping and tracking: Use ups.com or the local UPS support line in your country.
- European business: Write to UPS Europe SRL/BV, Avenue Ariane 5, 1200 Brussels.
- Asia Pacific business: Contact the Singapore regional office through the UPS site for your country.
- Middle East, Africa and India: Use the local fact pages, with Dubai as the regional office.
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UPS Office Questions Shippers Ask
Short answers to the common ones.
What is the address of UPS headquarters?
UPS headquarters is at 55 Glenlake Parkway NE, Atlanta, Georgia 30328, USA. The phone number is +1 404 828 6000.
Which city has the UPS Europe head office?
UPS runs Europe from Avenue Ariane 5, 1200 Brussels, Belgium. Its main European air hub is at Cologne/Bonn in Germany.
What is UPS Worldport?
Worldport is UPS’s main air hub in Louisville, Kentucky. It covers 5.2 million square feet and sorts 416,000 packages an hour.
How many people work for UPS?
UPS has about 460,000 employees, not counting seasonal staff. About 370,000 work in the US and 90,000 abroad.
Does UPS have an office in Dubai?
Yes. Dubai is the head office for the UPS ISMEA region, which covers the Indian subcontinent, the Middle East and Africa.
Which city is the UPS Asia Pacific head office in?
UPS runs Asia Pacific from Singapore. Its main air hubs in the region are in Shanghai, Shenzhen and Hong Kong.
Does UPS own its headquarters?
Yes. UPS owns its Atlanta head office. It also owns its IT head office in Parsippany, New Jersey.
Which UPS hub sorts the most packages?
Worldport in Louisville sorts the most, at 416,000 packages and documents an hour. Cologne/Bonn comes second, at 190,000 an hour.
